General Help

New to Intrinio? Get a head start by exploring our collection of FAQs about our data and tools, plus solutions for common issues.

Andrew Carpenter avatar Yates Sayers avatar Courtney Lothridge avatar +3
11 articles in this collection
Written by Andrew Carpenter, Yates Sayers, Courtney Lothridge and 3 others

Ticketing System

Intrinio offers direct ticketing to our data and technical teams. Here’s how it works, how to track status, and average resolution times.
Flavia Russo avatar
Written by Flavia Russo
Updated over a week ago

How To Use A Chrome Extension to Add Your API Key To Your Browser, Only Once

Simplify your API calls by saving your API key in your browser with Requestly’s Chrome extension. Here’s a guide to setting it up.
Flavia Russo avatar
Written by Flavia Russo
Updated over a week ago

A Guide to R (Pre SDK)

An updated process for accessing data in an API using R while an R SDK is not supported.
Michael Kelly avatar
Written by Michael Kelly
Updated over a week ago

My Real-Time WebSocket Isn't Working

Experiencing an issue with your WebSocket connection? This article features troubleshooting tips and links to Intrinio’s official SDKs.
Steele Barcomb avatar
Written by Steele Barcomb
Updated over a week ago

Adding A Credit Card and Updating Billing Information

Learn how to easily add a credit card and update your billing information through your Intrinio account.
Courtney Lothridge avatar
Written by Courtney Lothridge
Updated over a week ago

How to Unsubscribe

No longer need a certain data feed, or want to cancel your subscription? Here's how.
Courtney Lothridge avatar
Written by Courtney Lothridge
Updated over a week ago

How To Use The Historical Data Endpoint

A primer on when to use the frequency and type parameters when pulling data for the historical data endpoint, with Excel and API examples.
Andrew Carpenter avatar
Written by Andrew Carpenter
Updated over a week ago

Suddenly Not Receiving Data, Getting NAs or NM'S

If your spreadsheet or API call is suddenly returning NAs or NMs instead of data, here are some potential causes and solutions
Andrew Carpenter avatar
Written by Andrew Carpenter
Updated over a week ago

CSV Download Functionality

Download Intrinio data to CSV and open in Excel for further analysis. Here’s why it works for bulk downloads and how to use the CSV method.
Yates Sayers avatar
Written by Yates Sayers
Updated over a week ago

Exchange Data International Data Not Updated, International EOD Data Delayed

Intrinio provides end of day international stock prices from EDI. If you don't see updated data, it could be because of the exchange
Andrew Carpenter avatar
Written by Andrew Carpenter
Updated over a week ago

Adding Collaborators

Follow these steps to add collaborators to your account. A paid subscription can be used by a number of developers, analysts, or employees.
Andrew Carpenter avatar
Written by Andrew Carpenter
Updated over a week ago