Further proving that Intrinio offers some of the best customer support in the industry, we now have a direct ticketing system to our data and technical teams, which benefits all users across our platform.
What is the Ticketing System?
A new way of submitting tickets to our data quality and technical teams which can be done directly from each user's account page.
How Does it Work?
If you need to report a data quality discrepancy, make a general inquiry, or ask a technical question, the most convenient and fastest way is to file a ticket right from your account dashboard.
When opening a ticket, users can choose type of request, attach images/documents to the request, track its status, and keep track of how many tickets they've opened.
A member of our data or technical team will review the ticket and respond as soon as possible, providing updates throughout the process. Users can also request updates directly from the team looking into the request at any time.
Who Can File Tickets?
Any user can file tickets and once that is done, it will reach our data team's ticketing workflow. Tickets are then reviewed and resolved based on:
- Client type
- Type of paid subscription/plan